Crown Estate and Letting Agents are committed to protecting your personal data and respecting your privacy. This privacy notice will inform you as to how we look after your personal data and how we process personal data we collect from or about you or which you provide to us.
For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation 2016 (GDPR), the data controller is Crown Estate and Letting Agents, 6 High Street, Chepstow, NP16 5LH. Company Registration Number is OC383392. VAT Reg No: 158644773.
We only collect the data required to fulfil our contractual and legal obligations in connection with the services we provide. For example to market your property. This will include copies of documents you provide to prove your age or identity where the law requires this. (Money Laundering Regulations 2017 and the Immigration Act).
If you voluntarily chose to contact us by using our contact form or if you email us then we will use your data only to respond to you with any requested information.
Personal data we collect will include:
We will not sell or disclose your personal details to any third parties except:
When we collect your personal data
We will only share your personal information with trusted third parties for the purpose of fulfilling your instructions in relation to the services we are providing to you.
We share your data with the following organisations in order to fulfil our contractual obligations to you:
We will retain your data for 6 years after the completion of the transaction (Or as is required by law. Money Laundering Regulations require data to be held for 5 years). At the end of the retention period your data will either be deleted completely or anonymised.
We are members of The Property Ombudsman Service who provide a compliance and redress service. We follow their sales code of practice and lettings code of practice which can be viewed at www.tpos.co.uk
It is your responsibility to ensure your computer is virus protected. Crown Estate and Letting Agents accept no responsibility for any loss you may suffer as a result of accessing or downloading information from our site.
We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However if you do not accept cookies you may not be able to use some portions of our service. Our website has been built and is managed by Homeflow.
We will update the content of this policy from time to time. Please ensure you visit this page regularly.
You may, at any time ask for:
You can contact us to request to exercise these rights at any times as follows:
Mr Charles Heaven, Crown Estate & Letting Agents, 6 High Street, Chepstow, NP16 5LH
01291 500 100
If we chose not to action your request we will explain to you the reasons for our refusal. To protect the confidentiality of your information we will ask you to verify your identity before proceeding with any request you make under this privacy notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
If you are thinking of moving, why not request a free no-obligation market valuation of your property?Request Valuation